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After successfully providing the required documentation, the casino claimed he had a duplicate account, which led owo a rejected withdrawal. The issue państwa resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our program following this confirmation. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Poland is experiencing difficulties withdrawing funds because transactions owo his preferred payment method are not possible.
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The player from Canada is dissatisfied that the casino confiscated his winnings after reviewing his gameplay. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had jest to reject the complaint. The player from Australia had requested a withdrawal less than two weeks prior jest to submitting the complaint. The player reported that the casino had refused owo accept his documents and cancelled his withdrawal.
